HiSpin Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also record payment information, your transaction history, and details of your gameplay to process your requests and keep our records up to date.

We automatically gather technical information such as your IP address, browser type, device details, and how you use our website. This allows us to enhance our services and identify possible security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. Your information also assists us in meeting legal obligations and protecting against fraud or money laundering.

We may send you updates about your account, special offers, and service notifications. You can opt out of marketing messages at any time by adjusting your account settings or email preferences.

Your gameplay data allows us to enhance our platform and tailor your experience. We review how you use the site to suggest games and features that may suit your interests.

Data Security

We safeguard your information with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is securely encrypted both when transmitted and while stored.

Our systems are routinely checked and updated for security. Access to personal information is limited to authorised staff members, all of whom are required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any unusual activity or unauthorised access attempts. Should a security issue arise, we will inform affected users as soon as possible.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when it is needed to deliver our services or to meet legal requirements.

We partner with reputable payment providers to ensure your transactions are processed securely. These partners only access the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We comply with legitimate requests while striving to protect your rights wherever possible.

Your Rights

You can request access to your personal information, or ask to have it updated or removed at any time. Please contact our support team if you wish to make any of these requests.

You can ask for a copy of all the information we hold about you. We’ll send this to you in an easy-to-read format within 30 days.

You have the right to object to specific data processing activities or ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing your data.

If you decide to close your account, your personal data will be removed once all outstanding transactions are settled and any required retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us understand how visitors interact with our platform. We use this insight to enhance navigation and features.

You can adjust your cookie preferences in your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We make use of third-party analytics and marketing tools to enhance our services. These providers are governed by their own privacy policies.

Our website may include links to external sites. Please note, we are not responsible for the privacy practices of these third-party websites.

Data Retention

We hold your personal information for as long as your account is active. Once your account is closed, we retain certain records in order to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is maintained in accordance with licensing obligations.

International Transfers

Your data may be transferred to servers outside your country of residence. We take appropriate measures to safeguard your information during these transfers.

We adhere to relevant data protection laws no matter where your information is handled.

Children's Privacy

Our services are intended for those aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If it comes to our attention that a minor has submitted personal information, we will promptly remove the details and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant requirements. If any significant changes are made, we will let you know by email or through an announcement on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it regularly to stay up to date with how your information is protected.